Customer makes my day

[cl0ckw0rkf0x]

Pissy customer with static ip issue that we haven't been able to work on for four days because his modem's offline due to an outage. We tried. Really hard. I could understand his pissyness. Eventually we decided to roll a truck to replace his modem because it had to be bunk. Curtis scheduled a must do - too early - scheduled it later - too late if tech could be possibly running late. Scheduled it for the right time for the customer, advised customer tech may still be running late, since it's a must do. Bastard still yelled at me. Ha, he don't know me too well.

"You're telling me I'm at the mercy of, not you, you're entire freakin' company..."yada yada yada.

In the brightest, cheeriest voice I have: "Ok, is there anything else I can help you with?"

click.

works every time.

Comments

[funkyturtle.livejournal.com]

never underestimate the awesome power of the plastic voice :)

[theromangeneral.livejournal.com]

Well done. I bow to your cherriest voice.

[lindenfoxcub.livejournal.com]

it does it's job. get's them off the phone way better than being rude to them. Call centre trade secret.

[theromangeneral.livejournal.com]

Oh certainly does. Nice tip.