I feel dirty

Some lady sat down beside me on the bus, and she smelled like she'd mixed up her laundry detergent with her cigarette ashes. She smelled disgusting. I don't know how anyone could live like that.

Customer makes my day

Pissy customer with static ip issue that we haven't been able to work on for four days because his modem's offline due to an outage. We tried. Really hard. I could understand his pissyness. Eventually we decided to roll a truck to replace his modem because it had to be bunk. Curtis scheduled a must do - too early - scheduled it later - too late if tech could be possibly running late. Scheduled it for the right time for the customer, advised customer tech may still be running late, since it's a must do. Bastard still yelled at me. Ha, he don't know me too well.

"You're telling me I'm at the mercy of, not you, you're entire freakin' company..."yada yada yada.

In the brightest, cheeriest voice I have: "Ok, is there anything else I can help you with?"

click.

works every time.