"Sir, we can argue my competence, or we can troubleshoot the issue"

Asshole. Did I ever make him eat his words. After he finally said, "fine, what do you want me to do," it turned out to be a static ip config file problem, which I had rebuilt and fixed in five minutes. And then he was all, "Thank you so much, you've been the most helpful person I've talked to over there."

Granted, I never would have had to talk to him if previous agents weren't idiots. I just hate it when the customer gets on, and figures I don't know what I'm talking about. Sometimes I think it's because I'm a girl. This was mostly because of previous agents' idiocy, at deciding this must be an outage, if there's an outage in the area, when the modem's online. But even Mcadam has commented that he's annoyed when customer's demand a supervisor and won't troubleshoot with me because I'm a girl, and maybe sound younger than I am, over the phone.