This is what happens when take a day shift:

I'm doing escalations and tc escalations, and fo ra tc escalation, i couldn't get a hold of local. They didn't have an email address listed, and the phone number listed didn't get me anywhere, so I was checking with the TL on duty, susan, to see if there was anything else I could do besides e-mail my TL about it.

So I ask, and Susan says, 'oh, no, no, Lindsay's doing TC escalations today, you just need to talk to her and she'll help you."

If I'd been on the ball, I totally would have asked her to point Lindsay out to me.